Healthcare Code White Training - Violence Prevention and Conflict Avoidance for Healthcare Workers

Are you working, and/or seeking employment, in healthcare? Violence Prevention is quickly becoming an necessary component of healthcare training across Canada. Taking this course will provide peace of mind to both you and your employer.

Who should register

  • This program is designed for clinical AND non-clinical staff.
  • Anyone working or considering employment in the healthcare field will find this invaluable training
  • Organization such as hospitals or long-term care homes seeking to do mass training
  • No prerequisites required, only a willingness to learn.

Why take this course

  • Add Healthcare Violence Prevention Training to your resume
  • Improve job prospects with this training in hand
  • Complete the training at your own pace
  • Assistance is available from Subject Matter Experts via email
  • You will be given 6 weeks to finish the course. After that we can offer 1 extension of 3 weeks at no charge, but if you need more time than that one FINAL extension can be purchased for $75.00

Q. What is a "code white?"

A. Any violence in a healthcare workplace falls under a Code White in most hospitals. It does not just apply to the patients. Clearly, not all people in a hospital are patients. Some are staff, others visitors or family and friends. 

The term is simply a code to tell hospital employees that there is violence or a potential for violence within the hospital. This is similar to say a Code Blue where someone is in medical distress, or other codes that mean other things

Q. Is this "Code White" training for the purposes of working in a hospital?

A. Yes. This is the academic portion of the Code White and Restraint Training Program for use in Ontario Hospital however it is becoming very popular with clinics and other types of healthcare settings.

Q. Do security guards need this additional training to be deployed to a hospital? Is it mandatory?

A. The Ministry of Health and Ministry of Labour released a report in 2018 with recommendations for training for all persons working on the frontline in healthcare. There is a specific section of this lengthy report that applies to security guards including mandatory training content, frequency of training and refresher programs. This was done to ensure that hospitals comply with Ontario legislation. To read this document click the link below.


Q. Why do security guards need this training?

A. The level of violence in the healthcare workplace is escalating. Security guards are first responders that are specifically trained to deal with this as a part of the Code White team in that facility.

Q. What is included for "restraint" training?

A. An in depth look at the legalities surrounding the authorizations to use force on patients, articulation of incidents for inquests and court purposes, as well as an in depth module on the use of passive restraints, specifically the Pinel System.

Q. What is NVCI or CPI? Don't I need to take this too?

A. Crisis Prevention Institute and Non-Violent Crisis Intervention is a copyrighted program based in the United States. While some healthcare facilities are still using it, many are not for a long list of reasons surrounding due diligence. 

We only provide Canadian content vetted through Canadian courts for the academic portion. Regards to the physical skills, Canadian and Ontario due diligence and "least restraint" best practices dictate specific techniques and skill sets that are acceptable and some that are not. Coroner's inquests recommendations are also taken into account and followed in our programs. 

Q. Is there an in class portion available for Code White physical skills?

A. Yes. Previously we offered a two day, in class program. Since the beginning of the Covid19 pandemic, we switched this to one day in class and all the academics online. Hospital training is mandatory and an exception to the Covid restrictions so they are still being facilitated. 

To view the one day in class, physical skills portion click this link. 

NOTE: Materials are copyright to M.D. Burgess And Associates Inc. We are an ISO 9001 registered company for training security guard to Canadian General Standards Board standards. Manuals and materials are also registered in the National Archive of Ottawa under ISBO numbers.


Technical requirements for taking this course: Persistent internet connection. Latest version of Google Chrome, Firefox, Microsoft Edge, or Safari. Javascript enabled.


Plus applicable taxes

When you choose to register, you will be directed to the checkout page. Once your payment has been received, you will receive an email with your course login information.

Your Instructor

Burgess and Associates are approved and licensed Vendors of Record (V.O.R.) for the Government of Ontario to train M.L.E.O.s (Municipal Law Enforcement Officers) and P.O.O.s (Provincial Offences Officers) for all Ministries and Provincially funded agencies that use the V.O.R. system to obtain training for their officers.

The course is designed and developed by a Superior Court Recognized “Subject Matter Expert” in the training of Municipal Bylaw and Enforcement Officers, Provincial Offences Officers, Police and Special Constables in Ontario. Copies of transcripts from these court credentials are available upon request..