Conflict Avoidance and Conflict/Violence Prevention

This course focuses on identifying the sources of conflict and dealing with them before they escalate as well as signs of imminent violence.

Who should register

This is an online, Conflict Prevention course for frontline, customer facing employees. While conflicts occur every day in these professions, the key is not to avoid them necessarily as much it is to learn how to prevent them in the first place.

Violence in various forms often accompany conflicts. "Avoiding" conflicts can be perceived as not dealing with an issue or "sweeping it under the rug" only to fester and come up again and again.

Conflict Prevention, and ultimately Pro-active Violence Prevention focuses on the soft skills of communications, understanding emotional driven behaviour, and being a good listener while being cognizant of Officer Safety and Situational Awareness issues.

Why take this course

Fulfill mandatory requirements of Workplace Violence Prevention policy for accredited training.

Add Violence Prevention Training to your resume

Improve job prospects with this training in hand

Complete the training at your own pace

Assistance is available from Subject Matter Experts via email

Q. Is this the same content that I would get if I attended an in class training session.

A. Yes, the only difference being that you are not part of a larger group for discussion purposes however you do have the capability of speaking one on one to the instructor here.

Q. Can I log in and out and take the course part time and for how long do I have access?

A. Yes. The course is programmed for 30 days access however if you need more time, just email your instructor and they will extend it for you at no charge.

Q. Is there a hands on portion or modules available for this course?

A. Yes. On request, a hands on "disengagement skills" portion can be arranged at an additional charge. This online piece can be integrated into that same day's training.

Technical requirements for taking this course: Persistent internet connection. Latest version of Google Chrome, Firefox, Microsoft Edge, or Safari. Javascript enabled.


Plus applicable taxes

When you choose to register, you will be directed to the checkout page. Once your payment has been received, you will receive an email with your course login information.

Your Instructor

Burgess and Associates are approved and licensed Vendors of Record (V.O.R.) for the Government of Ontario to train M.L.E.O.s (Municipal Law Enforcement Officers) and P.O.O.s (Provincial Offences Officers) for all Ministries and Provincially funded agencies that use the V.O.R. system to obtain training for their officers.

The course is designed and developed by a Superior Court Recognized “Subject Matter Expert” in the training of Municipal Bylaw and Enforcement Officers, Provincial Offences Officers, Police and Special Constables in Ontario. Copies of transcripts from these court credentials are available upon request.