Conflict Avoidance and Violence Prevention

This course focuses on identifying the sources of conflict and dealing with them before they escalate, as well as signs of imminent violence.

Who should register

This is a generic online, Conflict Prevention and Violence Prevention course for frontline, customer or patient facing employees within the public sector. While conflicts occur every day in these professions, the key is not to avoid them necessarily as much as it is to learn how to prevent them in the first place.

Violence in various forms often accompanies conflicts. "Avoiding" conflicts can be perceived as not dealing with an issue or "sweeping it under the rug" only to fester and come up again and again.

Conflict Prevention, and ultimately Pro-active Violence Prevention focuses on the soft skills of communications, understanding emotional driven behaviour, and being a good listener while being cognizant of personal safety and situational awareness issues.

Why take this course

Fulfill mandatory requirements of Workplace Violence Prevention policy for accredited training.

Add Violence Prevention Training to your resume

Improve job prospects with this training in hand

Complete the training at your own pace

Assistance is available from Subject Matter Experts via email

You will be given 6 weeks to finish the course. After that we can offer 1 extension of 3 weeks at no charge.

Q. Is this the same content as NVCI or CPI?

A. NVCI/CPI is an American based company that provides training in a specific system/methodology that they subscribe to. We are a Canadian based company with only Canadian vetted materials according to Canadian laws. This is not to say that NVCI is not acceptable in Canada when clearly it is and has been for years, its just that we don't recognize their training nor do many of our Canadian clients. We do not recertify NVCI/CPI certifications nor teach their materials.

Q. Is this the same content that I would get if I attended an in class training session.

A. Yes, the only difference being that you are not part of a larger group for discussion purposes however you do have the capability of speaking one on one to the instructor here.

Q. Can I log in and out and take the course part time and for how long do I have access?

A. Yes. The course is programmed for 30 days access however if you need more time, just email your instructor and they will extend it for you at no charge.

Q. Is there a hands on portion or modules available for this course?

A. Yes. On request, a hands on "disengagement skills" portion can be arranged at an additional charge. This online piece can be integrated into that same day's training.

NOTE: Materials are copyright to M.D. Burgess And Associates Inc. We are an ISO 9001 registered company for training security guard to Canadian General Standards Board standards. Manuals and materials are also registered in the National Archive of Ottawa under ISBO numbers.

Technical requirements for taking this course: Persistent internet connection. Latest version of Google Chrome, Firefox, Microsoft Edge, or Safari. Javascript enabled.


Plus applicable taxes

When you choose to register, you will be directed to the checkout page. Once your payment has been received, you will receive an email with your course login information.

Your Instructor

The authors of this course are court recognized Subject Matter Experts in this material. They also facilitate programs to government Ministry personnel who are customer facing but not in a compliance or enforcement based role. The materials have been made generic for this reason.