Security Guard Dispatcher

This course is for anyone seeking a high-energy career in security dispatching. Students will learn the essential role a security dispatcher plays in emergency calls. With industry best practices in hand, you too can succeed.

Who should register

This course is designed for anyone looking for work in the field of security or law enforcement or is already there and wants to add to their knowledge and resume.

Also for organizations wanting to do mass re-training.

This course has an access period of 6 weeks with the option for a one time extension of 2 weeks.

Why take this course

  • Add Security Dispatcher training to your resume
  • Increase your desirability to employers with job-specific training that will help you stand out
  • Ability to complete the coursework at your own pace
  • 24/7 availability of Subject Matter Experts for any and all questions

Note: This is not a security guard licensing course.

Q. How do I get help if I don’t understand something on the course?

A. While we do encourage you to research information and materials yourself, if you require clarification on assignments or do not understand the materials or how they are applied, contact our Help Desk at: or by clicking on the tab “Contact Us.”

Q. When is help available to me?

A. Our offices and Help Desk are open from 08.30 – 16.30 Ontario time, Monday to Friday. If you email us, you will get a response within a few hours from receipt of the email once we put you into touch with the course instructor.

Q. I submitted my assignments but haven’t heard if I passed them or not.

A. Your assignments take time to be read and marked. Usually this takes about 24-48 hours. You will get some feedback on your assignment if you did not pass it. Normally, you simply re-read the case or materials and resubmit it to be marked. If you need assistance, contact the instructor using the email address above.

Q. Is this certificate/accreditation recognized in Ontario?

A. We are official Vendors of Record for the Ontario government to train Provincial Offences Officers and any agency who is funded or partially funded by the government. Lesson plans and materials are vetted and approved by each Ministry based on its needs. 

Credibility and due diligence is the cornerstone for any training accreditation, not who does or does not “recognize” the certificate. An employer can choose to recognize one training provider and not another, it is their choice. If your course certification is questioned, simply have the employer contact us for assistance in the due diligence process in support of your training.

Q. What is the difference between this training course and those offered via some Provincial Colleges or Associations?

A. This identical course is offered out via the Ontario Provincial College Continuing Education system via their portals. We are the authors of those courses and they are completed on our learning management system through links that tie two systems together. Registration is done via the colleges and payment is made to them. Certificates are issued under the college certification system and printed by you at the end of your course.

Other similar courses are available via Provincial Associations however they are not vetted via the Ontario government nor a part of the College and Universities systems currently. Many employers do insist on these courses or accreditations in lieu of ours or the College accreditations, but again, this is the employers choice. 

Q. Will I get a certificate once I complete the course?

A. Yes. Once you successfully complete and submit ALL the assignments and the online quizzes, you will get a certificate, suitable for framing.

To NOTE: You have a limited time for access to this course. It is 6 weeks from the day you start. If you require extra time, simply connect with us and we will extend your access at no charge for an additional 3 weeks. After that, one final extension may be purchased for $75.00

NOTE: Materials are copyright to M.D. Burgess And Associates Inc. We are an ISO 9001 registered company for training security guard to Canadian General Standards Board standards. Manuals and materials are also registered in the National Archive of Ottawa under ISBO numbers.

Technical requirements for taking this course: Persistent internet connection. Latest version of Google Chrome, Firefox, Microsoft Edge, or Safari. Javascript enabled.


Plus applicable taxes

When you choose to register, you will be directed to the checkout page. Once your payment has been received, you will receive an email with your course login information.

Your Instructor

Burgess and Associates are approved and licensed Vendors of Record (V.O.R.) for the Government of Ontario to train M.L.E.O.s (Municipal Law Enforcement Officers) and P.O.O.s (Provincial Offences Officers) for all Ministries and Provincially funded agencies that use the V.O.R. system to obtain training for their officers.

The course is designed and developed by a Superior Court Recognized “Subject Matter Expert” in the training of Municipal Bylaw and Enforcement Officers, Provincial Offences Officers, Police and Special Constables in Ontario. Copies of transcripts from these court credentials are available upon request.